Health Workforce Innovations in Response to the COVID Pandemic
As demand on acute care resources including emergency departments and inpatient beds increase, most
symptomatic yet stable patients will be required to monitor their COVID-19 symptoms at home.
WCH will shortly launch COVIDCare@Home, a virtual care initiative designed to support primary care providers
as they care for patients at home with COVID-19. Working with our hospital partners, the Department of Family
and Community Medicine at the University of Toronto, the SCOPE program and multiple WCH teams,
COVIDCare@Home is building practical digital pathways and tools for primary care providers as they virtually
support their patients with COVID-19. “Being able to monitor patients with COVID-19 virtually, not only allows
us to ensure that everyone who needs care is receiving it, but should their health deteriorate, we are better
positioned to act quickly and escalate their care,” said Dr. Payal Agarwal, WCH family physician and co-
process lead of COVIDCare@Home.
A virtual care hub, housed at WCH, COVIDCare@Home will share specific resources with providers enabling
them to better address their patient’s medical, mental health and social needs. It will also provide real-time
support to primary care providers and patients, as well as enable virtual care through phone or video visits.
COVIDCare@Home patients will also have access to the WCH AACU as needed, limiting the burden on acute